Q: I communicate with my friends and colleagues very well using things like Facebook, Twitter, SMS and MXIT but I find that, when I communicate more formally, especially with overseas people, I am often misunderstood or people complain that I do not project a professional image. I also want to pick up some public speaking techniques. Are there any courses which I should take?
A: GTT has a fantastic course which we will be running on a monthly basis in Gauteng called “Communicating in the International Business Environment”. The course includes all the unit standards shown below. Having successfully completed the contact training you will be required to undergo an online assessment in order to obtain your SETA certification. The course takes 3 days and it incorporates the unit standards set out below. The total cost of the course (includes contact training attendance, online assessment, and certification) is R6000.00 plus VAT.
Should you wish to select individual modules for online training and assessment the prices of each unit standard are shown below.
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Accommodate audience and context needs in oral/signed communication |
5 |
R1400.00 |
|
|
Interpret and use information from texts |
5 |
R1400.00 |
|
|
Use language and communication in occupational learning programmes |
5 |
R1400.00 |
|
|
Write/present/sign texts for a range of communicative contexts |
5 |
R1400.00 |
Needs to shine at customer service
Q: I have until now been involved in work where I have only needed to communicate with my colleagues. I do however appreciate that I will need to provide service to customers if I am to be successful. Which courses should I take?
A: There are some very good courses which you should consider. The following are our recommendations:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Provide customer service in a banking environment |
3 |
R1000.00 |
|
|
Resolve customer service problems |
5 |
R1400.00 |
Q: I have recently started in the freight industry and need to find out what it’s all about. Which courses should I take?
A: You should consider taking the following unit standards over a period of time. Each of the courses should take you a week to ten days provided you spend about 2- 3 hours a day on your studies.
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Explain the concept of international trade |
6 |
R1680.00 |
|
|
Apply geographic principles in mapping a trade route |
5 |
R1400.00 |
|
|
Interpret and apply International commercial terms |
3 |
R1000.00 |
|
|
Outline the structure of the surface freight forwarding environment |
4 |
R1120.00 |
|
|
Outline the structure of the freight forwarding environment |
4 |
R1120.00 |
|
|
Describe and apply the regulations and documentary requirements which govern international trade |
8 |
R2240.00 |
|
|
Explain the administration of a freight forwarding and clearing operations |
5 |
|
|
|
Identify equipment and infrastructure used in international transport |
5 |
R1400.00 |
|
|
Describe and apply the Customs and Excise Act |
6 |
R1680.00 |
|
|
Apply basic invoicing and accounting principles |
6 |
R1680.00 |
Q: I am employed in a company which is involved in the importing of raw materials and/ or finished products. I have not had much exposure to all the processes and procedures involved in importing and I would like to become more competent in this field. What training do I need?
A: You should consider doing all, or at least some, of the following:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Explain the concept of international trade |
6 |
R1680.00 |
|
|
Apply geographic principles in mapping a trade route |
5 |
R1400.00 |
|
|
Interpret and apply the International commercial terms (Incoterms) |
3 |
R1000.00 |
|
|
Perform the processes and procedures for the administration of import transactions |
6 |
R1680.00 |
|
|
Generate shipment cost estimates |
6 |
R1680.00 |
Q: I am employed in a company which is involved in the exporting of raw materials and/ or finished products. I have not had much exposure to all the processes and procedures involved in exporting and I would like to become more competent in this field. What training do I need?
A: You should consider doing all, or at least some, of the following:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Explain the concept of international trade |
6 |
R1680.00 |
|
|
Apply geographic principles in mapping a trade route |
5 |
R1400.00 |
|
|
Interpret and apply the International commercial terms (Incoterms) |
3 |
R1000.00 |
|
|
Perform the processes and procedures for the administration of import transactions |
6 |
R1680.00 |
|
|
Generate shipment cost estimates |
6 |
R1680.00 |
Q: I have some operational experience in surface freight functions (for example seafreight import controller, seafreight export controller, groupage controller) but I want to improve my knowledge and understanding of the function. Which courses should I take?
A: Have a look at the details of each of unit standards below and make a choice as to what would best suit your particular needs.
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Perform processes and procedures required for the administration of export transactions |
6 |
R1680.00 |
|
|
Perform processes and procedures required for the administration of import transactions |
6 |
R1680.00 |
|
|
Handle cargo for import and export |
6 |
R1680.00 |
|
|
Comply with procedures in respect of lost, discrepant and damaged cargo |
3 |
R1000.00 |
|
|
Generate invoices, credit notes and landed costings |
3 |
R1000.00 |
|
|
Demonstrate knowledge and understanding of transportation insurance |
3 |
R1000.00 |
|
|
Apply knowledge of insurance to the transportation of a consignment of goods |
3 |
R1000.00 |
|
|
Explain and identify sea freight carriers and agents |
4 |
R1120.00 |
|
|
Administer multimodal surface freight import clearances |
5 |
R1400.00 |
|
|
Apply groupage processes and procedures to cargo imported by surface |
5 |
R1400.00 |
|
|
Document and handle export surface general non-hazardous cargo |
6 |
R1680.00 |
|
|
Facilitate the forwarding and clearing of dangerous goods for transportation |
4 |
R1120.00 |
|
|
Handle dangerous goods during warehousing and storage |
4 |
R1120.00 |
|
|
Carry out intermodal surface costings |
5 |
R1400.00 |
Q: I am quite new to the freight forwarding industry but I have a special interest in groupage imports. Are there courses which I can take which will assist me?
A: The following courses will give you the required competencies.
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Perform processes and procedures required for the administration of import transactions |
6 |
R1680.00 |
|
|
Handle cargo for import and export |
6 |
R1680.00 |
|
|
Comply with procedures in respect of lost, discrepant and damaged cargo |
3 |
R1000.00 |
|
|
Generate invoices, credit notes and landed costings |
3 |
R1000.00 |
|
|
Explain and identify sea freight carriers and agents |
4 |
R1120.00 |
|
|
Administer multimodal surface freight import clearances |
5 |
R1400.00 |
|
|
Apply groupage processes and procedures to cargo imported by surface |
5 |
R1400.00 |
Q: I have some operational experience in airfreight functions (for example airfreight import controller, airfreight export controller, degroup controller) but I want to improve my knowledge and understanding of the function. Which courses should I take?
A: Have a look at the details of each of unit standards below and make a choice as to what would best suit your particular needs.
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Perform processes and procedures required for the administration of export transactions |
6 |
R1680.00 |
|
|
Perform processes and procedures required for the administration of import transactions |
6 |
R1680.00 |
|
|
Handle cargo for import and export |
6 |
R1680.00 |
|
|
Comply with procedures in respect of lost, discrepant and damaged cargo |
3 |
R1000.00 |
|
|
Generate invoices, credit notes and landed costings |
3 |
R1000.00 |
|
|
Demonstrate knowledge and understanding of transportation insurance |
3 |
R1000.00 |
|
|
Apply knowledge of insurance to the transportation of a consignment of goods |
3 |
R1000.00 |
|
|
Document and handle export airfreight general non-hazardous cargo |
6 |
R1680.00 |
|
|
Facilitate airfreight clearance and delivery |
5 |
R1400.00 |
|
|
Arrange the distribution of small to medium sized consignments door-to-door |
6 |
R1680.00 |
|
|
Secure cargo for airfreight |
6 |
R1680.00 |
|
|
Accept and process dangerous goods for transportation by air |
6 |
R1680.00 |
|
|
Identify, pack, mark and label dangerous goods for transportation by air |
2 |
R1000.00 |
|
|
Calculate cost of airfreighting goods |
5 |
R1400.00 |
Q: I have recently been appointed to a position in Customer Services. I am not sure how importers and exporters operate. Which courses should I take?
A: Make a selection from the following unit standards. Note that there are two sets of unit standards dealing with the administration of import and export transactions, 252418/ 252432 and 252263/ 252272. Of these two sets, 252263/ 252272 is more advanced than 252418/ 252432.
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Interpret and apply International commercial terms |
3 |
R1000.00 |
|
|
Perform processes and procedures required for the administration of export transactions |
6 |
R1680.00 |
|
|
Perform processes and procedures required for the administration of import transactions |
6 |
R1680.00 |
|
|
Handle cargo for import and export |
6 |
R1680.00 |
|
|
Apply international trade systems, policies and procedures |
5 |
R1400.00 |
|
|
Perform the processes and procedures for the administration of import transactions |
6 |
R1680.00 |
|
|
Perform the processes and procedures required for the administration of export transactions |
6 |
R1680.00 |
Q: I am new to the industry and want to specialise in Customs work. Which courses can I use to start my career?
A: You would need to commence your studies with the following unit standards:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Explain the concept of international trade |
6 |
R1680.00 |
|
|
Apply geographic principles in mapping a trade route |
5 |
R1400.00 |
|
|
Interpret and apply the International commercial terms (Incoterms) |
3 |
R1000.00 |
|
|
Describe and apply the Customs and Excise Act |
6 |
R1680.00 |
|
|
Calculate customs values |
7 |
R1960.00 |
|
|
Calculate duties on tax payable on internationally traded goods |
4 |
R1200.00 |
|
|
Classify commodities according to customs tariff |
8 |
R2240.00 |
|
|
Frame and submit customs declarations and carrier release documentation |
8 |
R2240.00 |
Q: I have had a number of years in Customs and I want to progress into more advanced work. Which courses should I take?
A: The following are recommended:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Accredit customs clearing clients |
5 |
R1400.00 |
|
|
Analyse and solve complex customs tariff classification problems |
12 |
R3360.00 |
Q: I have had a number of years in freight forwarding operations and I have seen an increasing focus on the part of authorities on the need to comply with the laws and regulations which pertain to all aspects of the international movement of dangerous goods. If I want to specialise in this field, which courses should I take?
A: The following are recommended:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Accept and process dangerous goods for transportation by air |
6 |
R1680.00 |
|
|
Facilitate the forwarding and clearing of dangerous goods for transportation |
4 |
R1120.00 |
|
|
Identify and classify dangerous goods for transportation |
4 |
R1120.00 |
|
|
Handle dangerous goods during warehousing and storage |
4 |
R1120.00 |
|
|
Identify, pack, mark and label dangerous goods for transportation by air |
2 |
R1000.00 |
|
|
Load/unload dangerous goods for transportation by road |
10 |
R2800.00 |
|
|
Package dangerous goods for transportation |
4 |
R1120.00 |
Q: I have had over 5 years in the freight forwarding industry and I would like to specialise in the Risk Management aspects of importing, exporting, forwarding and clearing
A: You should consider a selection from the following:
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Accommodate audience and context needs in oral/signed communication |
8 |
R2240.00 |
|
|
Apply knowledge of insurance to the transportation of a consignment of goods |
3 |
R1000.00 |
|
|
Apply lost, discrepant and damaged cargo procedures |
3 |
R1000.00 |
|
|
Apply the law of contract to insurance |
3 |
R1000.00 |
|
|
Arrange and administer insurance of goods in transit |
6 |
R1680.00 |
|
|
Demonstrate knowledge and understanding of the scope of transportation insurance |
3 |
R1000.00 |
|
|
Demonstrate knowledge and understanding of transportation insurance |
3 |
R1000.00 |
|
|
Know and understand the basics of marine insurance |
8 |
R2240.00 |
Q: I have been in the freight forwarding industry for quite some years now and have had a wide operational experience.
A: The course shown below should give you the necessary insights. It’s all about customer focus and customer service by aligning and integrating supply chain and logistics activities to create and sustain competitive advantage in this global world. There is a growing recognition that it is through logistics and supply chain management that the twin goals of cost reduction and service enhancement can be achieved. This course aims to give you the tools to do this
|
SAQA ID |
TITLE |
CREDITS |
PRICE PER LEARNER EXCL VAT |
|
Align logistics activities to achieve competitive advantage |
15 |
|
Q: I believe that it is possible to obtain the internationally recognised Diploma in Freight Forwarding which is awarded by the International Federation of Freight Forwarding Associations (FIATA) by acquiring South African qualifications. What are the requirements for this?
A: The South African Association of Freight Forwarders (SAAFF) is responsible for recommending to FIATA the award of the FIATA Diploma to South African learners. SAAFF will recommend the award of the FIATA Diploma to any learner in South African who has:
- Acquired the full South African national freight forwarding qualifications at NQF levels 3 and 4 through a provider accredited against the full qualifications;|
For those learners commencing their studies the qualifications in question are:
For those learners who have acquired earlier versions of these qualifications or related qualifications these applications will need to be considered on merit by SAAFF. - Successfully completed a summative assessment to be determined, set and marked by SAAFF. (This may take the form of a dissertation, a written assessment, a verbal assessment or a combination of these).

Which Course?
